The upper management team had informed me that an employee that worked for me was a poor performer and would be terminated soon. This employee was clearly displaying mental health issues that were causing problems in the workplace. When I followed the company procedures and reported this to human resources, their response was to inform me that my contract would not be renewed and I would be immediately fired if anyone complained about me. This was my introduction to how mental health issues are handled in the USA.

— Steven Magee

Before We BeginIs Your Bug A nice clean original car that looks almost like itleft the showroom yesterday?P.S. All work should be carried out in consultation with a reliable workshop manual with regard to torque settings, gaps, procedures, sequences disassembly, reassembly, where to hide the leftover parts, etc. I will accept no responsibility for anything resulting fromyou or anybody else trying anything as described in this document whatsoever – but if it works or you end up with some amusing stories to tell someone else’s grandchildren, please feel free to drop me a line. (No death threats please.)Sincerely,Christina Engela.

— Christina Engela

This is England,' he explained. 'Tell someone it's a procedure, and they'll believe you. The pointless procedure is one of our great natural resources.

— Maureen Johnson

He was responsible for administering an army that lacked time-tested procedures and routinized policies, so every decision became an improvisational act.

— Joseph J. Ellis

All the tools, techniques and technology in the world are nothing without the head, heart and hands to use them wisely, kindly and mindfully.

— Rasheed Ogunlaru