People lose their enthusiasm and disengage for a variety of reasons. It can be due to boredom, disinterest, rejection, apathy, overwhelm, or exhaustion. Once a person begins to disengage, the tendency can bleed over into other areas of their life and disconnect them from what would actually bring them joy.

— Susan C. Young

Our cultural lens is so much a part of us that we are not even aware of how obvious it is to others. Like the nose on your face, you may forget that it is there, but everyone else sees it. I can’t look at you and not see your nose.

— Susan C. Young

Your first words will not only shape your first impression, they can create amazing connections, lead you to your dream job, or help you discover a new best friend—or accomplish exactly the opposite.

— Susan C. Young

Navigating relationships within our own culture can be challenging enough. When diverse cultures are involved, however, a huge potential for misunderstanding, disrespect, miscommunication, and intolerance is present.

— Susan C. Young

10 Conversation Bridge Builders1. Simply say hello with a smile.2. Ask them what they love about their work.3. Ask natural questions out of genuine curiosity. 4. Get a person talking about what’s important to them.5. Compliment something positive which you’ve noticed.6. Engage them with questions which are easy to answer. 7. Introduce them to someone whom you think they’ll enjoy meeting.8. Ask them if they have any trips or vacations planned.9. Look for something you may have in common so that the conversation begins with shared interests.10. Think of questions that begin with how, what, when, why and where.

— Susan C. Young

Becoming more socially aware involves greater understanding of the dynamics of social interactions to assure you achieve harmonious outcomes.

— Susan C. Young

On a recent business trip, I reunited with a friend I had not seen in twenty years. After having a lovely lunch meeting, we came out of the restaurant to walk towards the parking lot. He automatically moved me to the inside of the sidewalk as he walked along the curbside. His orientational awareness illustrated a chivalrous gesture of protection and respect which impressed me greatly.

— Susan C. Young

With your mind alert and your eyes wide open, you will be better able to assess your space and your place for optimizing exchanges and your communication impressions.

— Susan C. Young

Wouldn’t it be wonderful to be a natural communicator and know exactly what, when, why, and how to speak so that your message is conveyed and received as you intend?

— Susan C. Young

When your speaking style is clear, confident, and concise, your listeners will perceive you as such.

— Susan C. Young