{"quotes":[{"text":"Emotional intelligence will give you insight as to why people behave as they do and assist you in areas which you may wish to improve.","author":"Susan C. Young","tags":["attitude","communication-skills","emotional-intelligence","motivational-speaker","preparation","by-susan-c-young","relationship","susan-young"],"id":705,"author_id":"Susan+C.+Young"},{"text":"As empaths, one of the quickest ways to completely losing our grounding in reality is by deferring our needs and wants in relationships.","author":"Mateo Sol","tags":["caring-for-others","emotional-intelligence","empath","empaths","highly-sensitive-people","intuition","self-sacrifice","sensitivity"],"id":3587,"author_id":"Mateo+Sol"},{"text":"To cultivate bravery and courage, practice, practice, practice. Each time you test your bravery you grow your self-assurance and increase your comfort to a greater degree. Repetition helps build confidence and competence. You did it; now do it again!","author":"Susan C. Young","tags":["bravery","communication-skills","conquer-fear","emotional-intelligence","motivational-speaker-susan-young","positive-first-impression","by-susan-c-young","relationship","susanspeaks-com"],"id":4280,"author_id":"Susan+C.+Young"},{"text":"Shift your attention, and your emotion shifts. Shift your emotion, and your attention shifts.","author":"Frederick Dodson","tags":["attention","attention-and-attitude","emotion","emotional-intelligence","emotions-and-attitude"],"id":5541,"author_id":"Frederick+Dodson"},{"text":"Many hospitality companies follow the '5 and 10 Rule,' whereby when a customer is within ten feet of the employee, they should provide acknowledgement with eye contact and a genuine smile. When the customer is within five feet, it is encouraged to provide a warm welcome, sincere greeting, a friendly gesture, and offer to help, or to engage him or her in conversation.","author":"Susan C. Young","tags":["body-language","communication-skills","customer-service","emotional-intelligence","expressions-of-emotion","law-of-attraction","motivational-speaker-susan-young","by-susan-c-young","relationship","susanspeaks-com"],"id":9512,"author_id":"Susan+C.+Young"},{"text":"To touch or not to touch . . . That is the question. Handshakes, hugs, and other touching all have their appropriate space and place. The key to success in this area is to know when, where, and how to best put these into action.","author":"Susan C. Young","tags":["body-language","communication-skills","customer-service","emotional-intelligence","first-impressions","handshake","motivational-speaker-susan-young","by-susan-c-young","relationship","susanspeaks-com"],"id":14941,"author_id":"Susan+C.+Young"},{"text":"In retrospect, I would have to recommend against epiphanies. They are difficult on an emotional level, and they also sometimes move you to foolish and inopportune acts, which was what happened in my case.","author":"Peter David","tags":["apropos","emotional-intelligence","epiphany","fantasy","fate","medieval","opportunity","pessimism","peter-david","sir-apropos-of-nothing"],"id":15286,"author_id":"Peter+David"},{"text":"As our society has become more casual, the line between a person’s personal life and professional life has become blurred, especially with the advent of social media. Personal information, your manners (or lack thereof), opinions, and pictures of your private life are available for all the world to see. HR directors, recruiters, and potential employers will often ascertain a person’s manners and moral compass from their online presence.","author":"Susan C. Young","tags":["communication-skills","emotional-intelligence","etiquette","good-manners","motivational-speaker-susan-young","positive-first-impression","by-susan-c-young","relationship","susanspeaks-com"],"id":24011,"author_id":"Susan+C.+Young"},{"text":"When it comes to meeting new people, playing well with others, and connecting on deeper levels, there are inherent gaps which can be closed only by being brave. When is bravery needed?","author":"Susan C. Young","tags":["bravery","communication-skills","emotional-intelligence","just-be-nice","motivational-speaker-susan-young","positive-first-impression","by-susan-c-young","relationship","susanspeaks-com"],"id":27514,"author_id":"Susan+C.+Young"},{"text":"Being brave is not for the light-hearted. Bravery takes fortitude—the very act of bravery prevents anyone from knowing you were ever afraid in the first place.","author":"Susan C. Young","tags":["bravery","communication-skills","emotional-intelligence","motivational-speaker-susan-young","positive-first-impression","by-susan-c-young","relationship","susanspeaks-com","take-initiative"],"id":32792,"author_id":"Susan+C.+Young"}],"pagination":{"page":1,"page_size":10,"total":193,"pages":20,"next":"?page=2\u0026page_size=10"}}