Those who die with their music still on their tongues unsung are trying to say “God had made a deal with the wrong customer like me.

The wise communicate in subtle ways.

Criticizing is easy, performing is difficult.

Convert your fans into your customers by adding value to what you do.

Growth-oriented performance demands sustained entrepreneurial efforts.

Sometimes, changing circumstances also changes relationships.

Angry issues need settling time.

Words motivate.

If you can't turn yourself into your customer, you probably shouldn't be in the ad writing business at all.

Quality is all about taking care of the details.