{"text":"Many hospitality companies follow the '5 and 10 Rule,' whereby when a customer is within ten feet of the employee, they should provide acknowledgement with eye contact and a genuine smile. When the customer is within five feet, it is encouraged to provide a warm welcome, sincere greeting, a friendly gesture, and offer to help, or to engage him or her in conversation.","author":"Susan C. Young","tags":["body-language","communication-skills","customer-service","emotional-intelligence","expressions-of-emotion","law-of-attraction","motivational-speaker-susan-young","by-susan-c-young","relationship","susanspeaks-com"],"id":9512,"author_id":"Susan+C.+Young"}