{"text":"Ignoring his advice, I got up, walked over, gently rested my hands on two of their shoulders and said, “Ladies, I have to tell you how much you have impressed me. I just moved to Madison from Florida and left behind all my girlfriends. I have been sitting over there admiring your friendships. You remind me so much of my girlfriends back home and I had to come over and speak with you.” And without missing a beat, I next asked, “Can I be your friend?” They were so impressed by my sincere request, they kindly opened their circle and invited me in.","author":"Susan C. Young","tags":["communication-skills","customer-service","initiative","motivational-speaker-susan-young","positive-first-impression","by-susan-c-young","relationship","selling-success","service-beyond-self","susanspeaks-com"],"id":75933,"author_id":"Susan+C.+Young"}