{"text":"When your speaking style is clear, confident, and concise, your listeners will perceive you as such.","author":"Susan C. Young","tags":["change-agent","communication-skills","customer-service","employee-engagement","motivational-leadership-speaker","motivational-speaker-susan-young","positive-first-impression","by-susan-c-young","relationship","susanspeaks-com"],"id":47351,"author_id":"Susan+C.+Young"}