{"text":"Wouldn’t it be wonderful to be a natural communicator and know exactly what, when, why, and how to speak so that your message is conveyed and received as you intend?","author":"Susan C. Young","tags":["communication-skills","customer-service","employee-engagement","motivational-speaker-susan-young","positive-first-impression","by-susan-c-young","relationship","selling-success","susanspeaks-com"],"id":38170,"author_id":"Susan+C.+Young"}