{"text":"Your first words will not only shape your first impression, they can create amazing connections, lead you to your dream job, or help you discover a new best friend—or accomplish exactly the opposite.","author":"Susan C. Young","tags":["communication-skills","customer-service","employee-engagement","healthy-conversation","motivational-speaker-susan-young","positive-first-impression","by-susan-c-young","relationship","susanspeaks-com"],"id":24913,"author_id":"Susan+C.+Young"}