{"text":"The road to hell” (in the metaphorical sense, of course), occurs when the people who have good intentions fail to act, follow-through, or live up to their promises, all of which creates stress, frustration, and disappointment. People can be earnest and well-meaning, but their words become hollow when actions do not follow their words. By setting good intentions and taking deliberate action to back intentions up, you can transform your results.","author":"Susan C. Young","tags":["communication-skills","customer-service","initiative","motivational-speaker-susan-young","positive-first-impression","by-susan-c-young","relationship","selling-success","service-beyond-self","susanspeaks-com"],"id":17853,"author_id":"Susan+C.+Young"}