{"text":"The customer is always right...Even when they're wrong.","author":"Jay Samit","tags":["business","change","change-your-life","disruption","disruptive-innovation","disruptive-technology","entrepreneur","entrepreneurial","entrepreneurship","innovation","insightful","inspirational","management","management-and-leadership","management-theory","motivational","self-help","self-improvement","social-media","startup","teamwork","technology","transformation","wall-street-journal","wisdom"],"id":13397,"author_id":"Jay+Samit"}